UX, Y’all Conference Website

Role:

UX Designer, Information Architect, UI Designer, Web Designer/Dev

Background

The local UX community has a ton of respected talent that fly all over to give talks, yet there hasn’t really been anything for locals to access to such high caliber knowledge and insights. The Triangle UXPA decided to put on UX Y’all, a conference to tap into the local potential while providing residents access to phenomenal insights and experience.

Since this was our first time having a conference, Team UX Y’all faced a number of challenges, including building a website to handle all the obvious and unknown needs that a User Experience conference can bring.

It was clear from the beginning that the website needed to cover a lot of bases: promote the conference and presenters, attract sponsors and UX professionals. On top of that, it needed to provide necessary information such as travel info, schedule, social media contacts and a code of conduct.

How should all of that be captured and presented? How to make sure the conference conveyed the right blend of southern hospitality and professionalism?

Approach

Because of limited time and resources, we kicked things of by researching existing, successful conference websites to use as inspiration and apply the best features to our site. We then settled on a color scheme that fit the vibrant nature and welcoming atmosphere we were striving for.

I then applied Information Architecture principles to draft site map, which evolved over time. Since the site seemed pretty simple, we decided it would be too much effort to install a content management system like WordPress. Instead, I opted for flexing my Bootstrap 4 chops as the framework for speedy development time.

I utilized Figma to create low and high-fidelity mockups that were iterated upon and tweaked until approved by the team. You can see the entire project in Figma here. From there, the website got progressively enhanced, dictated by the changing needs and fluctuating time requirements.

Actions on this project

  • Competitive Analysis
  • Information Architecture/HCD
  • Prototyping Wire-frames/Mockups
  • User Testing/Research
  • User Interface Design
  • Website Coding
  • JavaScript Development


Presenter vs. Lecture Info

Challenge

We needed to display speaker bio and lecture info in a way that is logical and easy to navigate. We also wanted to minimize the number of pages to manage as well as duplicate content. Even more interesting was that some lectures had more than one presenter.

My first crack at the this was to list all of the lecture info followed by the speaker bio within a modal on the Presenters page as shone below. This also allowed for co-presenters and links to other speakers in a tidy format.

At the time, this approach worked well since there was a push to have that information live on the site to generate interest in the conference. yet the schedule hadn’t been created yet.

Later on when the Schedule page started taking shape, I had just pointed all of the talk and presenter links on over to the presenter’s modal. This presented another problem: it made it look like the Schedule Page had navigated someplace unexpected when the modal was closed. Bad for user experience, bad impression for Team UX Y’all.

Solution: Split the Info

After the inconsistent usage pattern was discovered, I tackled the issue be splitting up the modal’s information: presenter bios on the Presenter page and the talk descriptions on the Schedule page. I included links on to the new lecture modals from the presenter modals and vis versa. I then made sure the two sets of modal’s looked distinctly different. This was needed to minimize confusion and to notify users that they have navigated to another page/modal.


Home Page Development

Challenge

Create a home page that sets the tone for the rest of the site while enticing UX professionals to attend, sponsors to join, generate buzz, and open the lines of communication.

Solution: Iterate!

I captured 6 different iterations of the UX Y’all’s home screen before we achieved the final design of the site.

  1. Initial design: color scheme good and layout ok, but application of colors not so good.
  2. Version 2: layout great, but testing color application and logo versions
  3. Version 3: Layout, colors and logo selection settled! Testing different font pairings.
  4. Version 4: Fonts, Layout, Colors and responsive sizes adjustments settled!
  5. Version 5: Initial testing of sponsor logo visual hierarchy.
  6. Final design: updated logo hierarchy.

Even though I used the final layout for the creation of the home page, the different sizes and shapes of the sponsor logos still needed quite a bit of tweaking and finagling to get everything just right.

  • Developed an attractive, high-profile home page to attract/entice attendees and sponsors with appropriate call to action and prominent logo placement.
  • Devised a visual hierarchy to account for different sponsorship levels while respectfully balancing sponsor logo size and fit vs. clutter.

Project Results

  • Launched a deceptively simple and usable, mobile-friendly website through consistent and timely updates.
  • Successfully met or exceeded the website needs of the attendees, sponsors, presenters and organizers of Team UX, Y’all.
  • Achieved an accessibility rich user experience (WCAG 2.1) complete with generously portioned touch targets, larger font sizes with high contrast, and ARIA compliance.
  • Conference sold out 1 month early and had a wait list of nearly 40 people.
  • Sponsor enrollment surpassed expectations and exceeded funding requirements.

Sparrow – Effortless Giving App

Roles:

UX Designer, UX Researcher, UI Designer, Information Architect

Background

Sparrow, a local startup, needed help sorting out how to fix their prototype app that was receiving a 97% drop-off rate during the onboarding process. Mechanical Turk results showed users were failing to enter their bank account information and abandoning the app before they even got to the home screen.

They approached me to work out some of the kinks and improve the retention rate.

Approach

Diving into a heuristic review of the app revealed that there were a number of usability problems from the outset:

  • Unclear user mental model on how the app would work
  • no transparency on what personal information was needed or how it is used.
  • asking for unnecessary and too much information too early on.
  • uncommon and ambiguous usage patterns for app functionality

All of these issues resulted in an air of distrust of the app.

I started off by interviewing the stakeholders to gain a consensus and a clear understanding of their objectives for the app. I then started collecting and organizing the abundant yet disorganized information they had of their target users and compiling some personas for future reference.

I then addressed the most important issues with the functionality of the app. I started prototyping some wireframes followed up with usability testing by applying guerrilla tactics at coffee shops and cafes, targeted loosely around our target demographic.

Early Task Flows and Wireframe Iterations

We then iterated the designs based on the results. Testing revealed IA problems, which guided us to rethink key points in the onboarding process.

Onboarding Redesign of Rules Function

We continued on the cycle to achieve solid positive testing results and a much more compelling customer journey.

Actions on this project

  • UX Heuristic Review of prototype app
  • Persona Development
  • Stakeholder Interviews
  • Information Architecture/HCD
  • Task Flow Creation
  • Competitive Analysis
  • User Interface Layout & Design
  • User Research (Guerrilla User Testing, Card Sort)

Guerrilla Usability Testing

Challenge

Conduct usability testing on wireframes and task flows with limited resources and funding.

Solution: Apply the Kindness of Strangers!

I needed to run a series of usability tests (including the one above) to gain feedback on our designs and to make sure that I was heading in the right direction. I very easy and inexpensive way to achieve that was to apply the powerful technique of Guerrilla usability testing.

Guerrilla Usability Test

 

(Check out a sample of the testing session here)

I prepared by exporting an interactive mockup from Invision App to my Android home screen using Chrome. This worked great for viewing/using the mockup without having all of Chrome’s window chrome getting in the way of the test. Then I would print up a copy of the script that I wanted to test from and make sure that I had the screen recording app installed. I would also jump into my phone’s developer options and turn on the “show touches” that displays a little circle where the screen is touched.

Now that I am all set and ready to test, I would head on over to the local coffee shop, supermarket or farmer’s market, wherever my target users might reside. Then it’s just a matter of asking for people’s help and opinions. It’s great, because people in general are super helpful when it comes to this type of interaction and if they don’t have to time, they tell you pretty quick so no one’s time is wasted.

In my experience, testing results are very helpful and have really proved to be a terrific means to great insights.

Project Results

  • Set user expectations early to enhance trust building.
  • Strengthened the user’s understanding of the app’s purpose and features.
  • Increased app retention rate through an improved onboarding experience.
  • Clarified the ambiguous functionality of the app based on user interactions and feedback.
  • Informed the design of the MVP currently under development.